What is the Quarters at Ames?
It’s a resort-style housing community specifically designed with Iowa State University students in mind. The Quarters at Ames features spacious, multi-level townhomes and flats with in-unit laundry, plus a full set of community features such as a fitness center, pool and hot tub, tanning beds and more. We are conveniently located next door to the ISU campus.
How do I view an apartment?
If you are interested in obtaining more information about our units – including our multiple floor plans and full-range of amenities, please call us at 515.441.7700. One of our leasing agents will answer your questions, as well as schedule at time for you to view one of our units. You can also email us.
What is included in rent?
Each resident pays a flat rate that includes: Cable TV and Internet
Washer and dryer in each unit
Free coffee bar
Community features—pool, fitness center, tanning, game room, etc.
Outdoor features—basketball court and sand volleyball
What is the move-in process and what do I need to do?
Please call us at 515.441.7700 and speak to a Site Manager to determine the move-in requirements.
When is rent due and how can I pay?
Rent is paid online through your Resident Portal. You may set up re-occurring payments or make a one time payment with an e-check, credit, or debit card. Additionally, residents may set up automatic withdrawals from a checking or savings account through the Resident portal. Please speak to your site manager if you have any questions.
Rent is due on the 1st of each month and is considered late if not received by close of business on the 3rd. If the rent is not paid by the 3rd a late fee will be added to your account.
Are pets allowed?
Pets may be allowed here at The Quarters upon approval. If approved, two dogs/cats are allowed per apartment. Pets must be registered before they may reside in the apartment. The owner must pay a non-refundable pet fee of $350 per pet. There is a monthly pet rent of $25 per pet. Please inquire with the office if you would like to bring your furry friend with you.
What do I do if I have a maintenance problem?
If there is an emergency maintenance issue such as a fire, water leak, or other safety related matter, please call our office right away at 515.441.7700. If the issue is not an emergency, you may submit a maintenance request through the Resident Portal.
What do I do if I have an after-hours emergency?
If you have a safety related emergency requiring immediate assistance, call 911. For all other after-hours emergencies, please contact us at 515.441.7700 option 9. When prompted, please leave your name, telephone number, unit number, and a detailed description of the emergency and our on-call team member will return your call in a timely manner.
How can I receive information updates throughout the year?
Our staff maintains constant communication with each resident by use of email, social media and
the announcement section of this website. Additionally, text messaging and phone calls may be utilized to relay urgent messages. Please monitor your email on file and our company’s social media outlets forthe most up-to-date information.
What utilities am I responsible for and how do I pay them?
Tenants are responsible for paying the utilities as indicated on the lease agreement. As part of our commitment to first class service, The Quarters has partnered with SimpleBills (www.simplebills.com) to provide individual invoicing for just your portion of the total utility bills each month. Account set up and payment is handled directly with SimpleBills. Detailed information about how to set up your account with SimpleBills will be provided prior to your scheduled lease start date.
Are there security personnel available to assist with safety concerns?
Safety is our No. 1 priority! We hire professionally trained and licensed security officers to provide after- hour assistance to residents. Our security staff works hand-in-hand with local law enforcement to ensure maximum safety and enforce community rules.
What if I have a question throughout the year? Which resources are available to help answer them?
Upon move-in, each resident was provided a copy of the Resident Handbook, outlining the rules and expectations for living in one of our units. Our staff maintains constant communication with each resident by use of email, Resident Portal, and social media. Additionally, phone calls and/or text messages may be utilized to relay urgent messages. Please monitor your email that we have on file, Resident Portal, and our social media pages for the most up-to-date information.
What is the move-out process and what do I need to do?
Please monitor your email on file as our staff will provide periodic updates during the days and months leading up to move-out day.
